Refund Policy

I take pride in delivering high-quality, personalized service. However, I understand that circumstances may change.

1. Cancellation & Refund Eligibility

• Cancellations made at least 24 hours in advance: Eligible for full refund or rescheduling.

• Cancellations within 12–24 hours: 50% refund.

• If an errand is cancelled with less than 2 hours’ notice or when the client is a no-show, the deposit is non-refundable.

• If I’m unable to complete your errand for any reason, you will receive a full refund, including any upfront costs.

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2. Refund for Service Issues

If you are unsatisfied with a service due to clear error or negligence on my part:

• Please contact me within 48 hours of service delivery.

• I will review the concern and offer either a partial refund or a complimentary redo, where applicable.

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3. Non-Refundable Services

• Completed services

• Third-party purchases (e.g., groceries, gifts) already made on your behalf.

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4. How to Request a Refund

Please send me a WhatsApp message with your booking details and reason for the request. Refunds will be processed within 7 working days via your original payment method.