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Terms of Service

Effective Date: 4 April, 2025

Welcome to Errands by Natasha. These terms of service govern your use of my services and website. By booking my services, you agree to the terms below.

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1. Services Offered

I provide personal errands and lifestyle support services as outlined in my service tiers. Each task is subject to availability and may require advance booking.

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2. Service Availability

My services are currently available within Nairobi. I reserve the right to refuse service outside designated locations or for requests that fall outside my scope.​

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3. Booking & Communication

  • All service bookings must be done through WhatsApp to ensure availability and accurate service details.

  • Payment details will be provided upon confirming availability to pay the quoted service fee plus transport so as to confirm the booking.

  • Last-minute requests are subject to availability and may incur a rush fee. 

  • A rush fee may apply for tasks booked on short notice (especially those needed within 6 hours or same-day), to account for schedule adjustments and priority handling.

    • Same-day bookings (<6 hrs notice): +Ksh. 250

    • Emergency tasks (<2 hrs notice): +Ksh. 400 – Ksh. 500

  • The exact rush fee will depend on the service zone, task complexity, and time of day. I’ll always let you know in advance before proceeding. It will be added to your total cost and confirmed before the errand begins.

  • A rush fee waiver is possible in some cases, especially for returning clients or genuine emergencies.

  • Communication during service hours must be respectful and professional.​​

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4. Contact Policy

For inquiries, please reach out via WhatsApp or email. This allows me to respond to you efficiently and provide all necessary details about the services offered. Once we’ve agreed to work together, I’ll be happy to discuss things further over the phone.

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4. Errand Transport Policy

Errands are fulfilled using a hybrid transport model — prioritizing efficiency, safety, and client satisfaction. Transport methods may include:

  • Public transport for light errands, nearby areas, or flexible timelines.

  • Boda bodas for quick trips within zone clusters.

  • Ride-hailing services for:

    • Bulky or time-sensitive errands

    • Deliveries to hard-to-reach or gated residences

    • Premium service comfort when needed.

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Transport mode is selected based on location, item weight, urgency, and access. The goal is always to deliver the most professional and timely experience possible.

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5. Client Responsibilities

Clients must provide accurate information, clear instructions, and timely payments. I will not be liable for delays or errors caused by incomplete or misleading information.

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6. Safety & Boundaries​​​

I reserve the right to decline any task that may put my safety at risk or falls outside the ethical and legal scope of my service.

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For sensitive errands (e.g. involving going to your home), I request that:

  • identification documents be submitted to me for consideration.

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7. Service Expectations

  • Receipts Provided:

    • All purchases will be accompanied by official receipts, where available.

    • In cases where receipts aren’t issued (e.g. street vendors or small kiosks), a petty cash voucher will be written and signed by me, your trusted personal errand runner.

    • Live location will be shared with you at the start of the errand/service so as to track my hours for transparency with potential billing, if they spew over the standard errand/service time (2hrs.).

  • Spending Transparency:

    • Any change from purchases will be returned with the receipts.

    • For complex errands with multiple stops, a brief summary (a service mini-report) of how funds were used will be provided upon completion.

  • Service Invoice & Receipt:​

    • Upon confirmation of availability after reaching out to me via WhatsApp, a custom quote and invoice will be shared with you, and a receipt issued after payment.

    • If we agreed to billing transport fee after your errand is complete, another invoice and receipt will be issued after payment for your records.

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8. Payment Terms

  • Full payment of the quoted price is expected for booking confirmation.

  • ​Hourly Add-On: For any service exceeding the standard time (2 hrs.), an additional charge per hour will apply depending on the service tier.

  • A communication fee of Ksh. 50 is charged on the total service(s) offered from my service tiers, and a Ksh. 100 communication fee is charged per package at a minimum.

  • Shopping Errands: For purchases (groceries, personal shopping, pharmacy, etc.), clients are required to:

    • Send the full estimated cost of items before the errand begins, unless agreed otherwise.

    • Provide a shopping list, preferred vendors (if any), and specific instructions.

    • If the client prefers to pay via phone instead of directly handing me the funds, they should be on alert to be able to make payment from wherever they are upon request.

  • All payments are due prior to the time of service unless agreed otherwise.

  • Rates may vary depending on the task, time, and location, and will be communicated before the errand is undertaken via quote/invoice.

  • Accepted payment methods: M-Pesa and cash in Kenyan Shillings only.

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9. Confidentiality

All personal information and client details are treated with strict confidentiality.

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10. Limitation of Liability

While I do my best to handle all tasks with care, I am not liable for indirect losses, damages, or delays beyond my control.

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11. Modifications

I reserve the right to update these terms. Continued use of my services implies acceptance of the updated terms.

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